Your Privacy Is Our Responsibility

Scope and Applicability of This Policy

This Privacy Policy applies to all tku9 services, including website browsing, account registration, login, deposit and withdrawal activities, and customer support. If you navigate to another website through a third-party link, that site's own privacy policy applies — tku9 is not responsible in those cases.

This Policy applies only to natural persons ("users"). No one under the age of 18 is eligible to use our services, and we do not knowingly collect information from minors. The minimum age to use our services is 21.

What Information We Collect

tku9 may collect the following categories of information:

• Identity Information: Full name, date of birth, national ID or passport number (for identity verification).
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay account numbers and bank account details — used solely for processing transactions.
• Technical Information: IP address, browser type, operating system, device identifier, cookie data.
• Usage Information: Login times, gaming activity, transaction history, and time spent on the platform.
• Communications: What you share with our support team via chat or email.

How We Collect Information

We collect information in the following ways:

• Information you provide directly through forms (registration, login, deposit/withdrawal requests).
• Information collected automatically while browsing the website (cookies, log files, tracking pixels).
• Confirmation data received from payment processors (bKash, Nagad, Rocket, Upay, banks).
• Information received from third-party identity verification agencies.

Why We Use Your Information

tku9 uses collected information for the following purposes:

• Creating, verifying, and managing accounts.
• Processing deposits, withdrawals, and financial transactions.
• Providing customer support — via 24/7 live chat and email.
• Preventing fraud, money laundering, and deceptive activity.
• Ensuring responsible gaming — identifying problematic betting patterns.
• Improving service quality and enhancing the user experience.
• Meeting applicable legal obligations.
• Sending relevant offers, bonuses, and promotional information (with your consent).

Sharing Information with Third Parties

tku9 never sells your personal information or shares it with third parties for commercial purposes, even for free. However, information may be disclosed in limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification agencies, and technology infrastructure providers — who receive only the information necessary to perform their tasks and are bound by confidentiality agreements.
• Legal Requirements: When disclosure is required under a court order, a lawful request from a government authority, or applicable law.
• Business Transfers: In the event of any change in ownership or management of tku9, in which case data retention will continue.
• With Your Consent: Your explicit consent will be obtained before using your information for any purpose not described in this Policy.

Cookies and Tracking Technologies

tku9's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the service.

• Essential Cookies: For maintaining login sessions and ensuring security — disabling these may disrupt the service.
• Functionality Cookies: For remembering your preferences (language, display settings).
• Analytics Cookies: For understanding how users interact with the platform — these do not contain personally identifiable information.

You can control or delete cookies through your browser settings. However, disabling certain cookies may prevent some tku9 features from working properly.

Data Security Measures

tku9 applies industry-standard security measures to keep your data safe:

• SSL Encryption: All data transmitted between our platform and your device is encrypted.
• Secure Servers: Data is stored on access-controlled, encrypted servers.
• Access Controls: Only authorized staff can access information on a need-to-know basis.
• Regular Security Audits: Regular audits are conducted to identify and address vulnerabilities.
• Two-Factor Authentication: An additional layer of security to protect your account.

That said, no data transmission over the internet can be guaranteed 100% secure. We make every effort, but cannot guarantee complete security.

Data Retention Period

tku9 retains your personal information only for as long as it is needed:

• Active account data is retained for as long as the account remains open.
• After an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention.
• Financial transaction records may be retained for an extended period as required by applicable law.
• If you withdraw marketing consent, data used for that purpose will be deleted promptly.

Your Rights

As a tku9 user, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your information in certain circumstances — though legal obligations may mean this cannot be done in full.
• Right to Object: You can object to your information being used for marketing purposes.
• Data Portability: You can request your information in a structured format.
• Withdrawal of Consent: You can withdraw consent for marketing communications at any time.

To exercise these rights, contact our support team. We will respond to your request within a reasonable timeframe.

International Data Transfers

tku9's servers may be located in various countries. Your information may be transferred to and stored outside your country. For such transfers, we ensure that appropriate safeguards are in place and that information is handled in a manner consistent with this Policy.

Protection of Minors

tku9's services are intended only for users aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the relevant information.

If a parent or guardian suspects their child is using our platform, please contact our support team immediately.

Responsible Gaming and Data Use

tku9 believes in responsible gaming. As part of this commitment, we may analyze your gaming activity to identify problematic betting patterns. This analysis is for your protection — only our responsible gaming team can view this information, and it is not shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

Changes to This Policy

tku9 may update this Privacy Policy from time to time. For significant changes, we will:

• Send a notice to your registered email.
• Clearly announce the changes on the website.
• Update the "Last Updated" date at the top of the page.

Continuing to use tku9 after changes have been made will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We take any privacy-related concerns seriously and are committed to working with you honestly and transparently. Your trust in our platform is our most valuable asset.